HELP CENTER

How can we help you?

Everything you need to know about Flâneur Global

Shipping & Delivery

Tracking, timelines, and charges.

We offer Free Shipping on all domestic orders above ₹950. For international deliveries, a fixed shipping fee of ₹1199 per order applies.

Ready-to-ship: 24-72 hours. Personalised: 14 days. Made-to-order: 25 days.

Once shipped, a Tracking Link is sent via SMS/Email and updated in 'My Orders'.

Returns & Exchange

Hassle-free policies for your peace of mind.

Return within 30 days if unused with tags. (Not applicable on personalized items).

Prepaid orders are reversed to source. COD via Bank/UPI. Processed within 5-7 days of receiving return.

Personalised Jewelry

Custom made just for you.

Returns are NOT accepted for personalized items unless there is a manufacturing defect.

Warranty Claims

We offer 6-month plating warranty. Share images and Order ID via WhatsApp or Email.

Profile & Account

Yes, we use industry-standard encryption. Your data is never shared for marketing.

International Orders

Usually takes 7 to 12 business days depending on customs.

Payments & Account

COD is available for orders up to ₹5,000.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

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