Shipping & Returns

Flaneur Global Policies

We strive to deliver your jewelry safely and on time. Please review our shipping and return guidelines below.

Shipping Time Orders are typically processed and shipped within 48 hours. Please note that personalized items will require additional processing time. If your order includes both personalized and non-personalized items, it will be split, with non-personalized items delivered first.
Shipping Charges We offer Free Shipping on all orders over Rs. 449. Please note that free shipping does not apply to international orders and returns.
Tracking You will receive tracking details via WhatsApp, email, and SMS once your order has been shipped.
Order Splitting If your order includes other items alongside personalized or customized products, expect your order to arrive in separate shipments.
30-Day Return Policy We offer a 30-day return policy for all unused and unworn items without any questions asked.

Exceptions: This policy does not apply to personalized jewelry, coins, utensils, and religious idols unless the items are defective or spurious. Flaneur Global reserves the right to process refunds upon inspecting returned items.
Third-Party Purchases If you purchased a Flaneur Global product from a source other than the Flaneur Global website, or exclusively from a store, the return policies of your purchase source will apply. Shipping charges paid at the time of purchase are non-refundable.
Missing Items in Return If items are missing in a return (where the customer claims to have returned multiple products but the pickup doesn't include all), we reserve the right to deduct an amount up to the full MRP of the missing product from the refund. This includes promotional products/free gifts.

Return Process: Initiate a return request via our website or app. Alternatively, our Customer Support team can assist you. After booking, please be available for the reverse pickup. Failure to answer calls from the delivery partner may result in cancellation.

Refund Policy: Refunds are initiated once we receive the product back at our warehouse.

Replacement & Exchange: Replacements will only be shipped after the initial return has been collected or delivered. Conditions are the same as returns.

Non-Serviceable Pin Codes If your pin code is not reverse serviceable, you may need to return the product via an alternate courier (e.g., India Post). We will reimburse reasonable shipping costs (up to Rs. 70). Any charges beyond Rs. 70 will be deducted from the refund.
Mandatory Unpacking Video In the unlikely event you receive an empty parcel or missing product, please contact our customer support team within 48 hours of delivery.

A 360-degree unpacking video of the parcel is required to process your request. Insufficient evidence or visible tampering may result in the claim being denied. The decision of the brand will be final.

For further details, please refer to our Terms of Service page.