Return & Exchange Timelines
- Return (In-Store): Within 7 days of purchase.
- Return (Online): Within 10-15 days of delivery.
- Exchange (Offline/Store): Within 7 days.
- Exchange (Online): Within 15 days.
Refunds & GST Deduction
- Refund Mode: We strictly do not offer cash refunds or bank transfers. Refunds are provided solely via Store Credit or a Credit Note.
- GST Deduction: In the event of a return for any product, a 3% GST deduction will be applied to the refund/credit value.
Category Restrictions
Special rules apply to specific categories (Coins, Gift Items, Utensils, Idols, and Silver Bars):
- These items cannot be redeemed for cash. They can only be redeemed for Store Credit/Credit Note.
- Jewellery & Accessories Exchange Rule: Jewellery and Accessories cannot be exchanged against Coins, Gift Items, Utensils, Idols, or Silver Bars. They can only be exchanged for other Jewellery and Accessories.
Loyalty Program: check return 7 days at store online 10-15 days exachnge 7 days offliune exchage 15 days in online Coins , gifts items, utensills, idols and silver bar cannot be redeemed as cash but can be redeemed as store credit or credit note jewellery and accessories cannt be exchanged with Coins , gifts items, utensills, idols and silver bar , only can be exchaged with jewellery and accessories return - only store credit or credit can be availed in situation of return of any productsLoyalty points and benefits are subject to the specific tier terms available on your account page. Flâneur Global reserves the right to modify loyalty benefits at any time.
Flâneur Global – Refund Policy:
At Flâneur Global, we maintain strict quality and authenticity standards. To ensure a fair and secure refund process, the following policy applies to all purchases made via our website and Exclusive Brand Outlet(EBO).
Mandatory Packaging Requirement
Original Flâneur box, packaging, and accompanying materials are mandatory to process a full refund.
This includes:
Product box
Certificates (if applicable)
Tags, cards, and inserts provided at the time of purchase
Condition of Product
The product must be:
Unused and unworn
Free from damage, scratches, or alterations
In resale-worthy condition
Refund Eligibility
Full refunds will only be processed when the product is returned along with its original box and complete packaging.
Returns without the original box or packaging will not be eligible for a full refund.
In such cases, Flâneur Global reserves the right to:
Decline the refund, or
Offer an exchange or store credit at its discretion
Website & EBO Applicability
This policy applies uniformly to:
Online purchases via the Flâneur Global website
Purchases made at all Flâneur Global Exclusive Brand Outlets (EBOs)
Final Authority
Flâneur Global reserves the right to inspect all returned items.
The final decision on refunds rests solely with Flâneur Global after quality and packaging verification
